Shipping policy

Shipping Information

  • All orders ship from the United States.
  • We do not ship to Canada, PO Boxes, or APO/FPO addresses.
  • We partner with multiple carriers (FedEx, UPS, USPS, etc.) to balance cost and delivery time.

Shipping Options

  • Standard Tracked (FREE): Estimated delivery in 3 to 5 business days. Available to all US destinations except Guam. Extended transit times apply for Hawaii (HI), Alaska (AK), and Puerto Rico (PR)
  • 2-Day Express: Estimated delivery in 1 to 2 business days. Available for the contiguous United States only. Not available for Hawaii (HI), Alaska (AK), and Puerto Rico (PR). Orders placed by 2:00 PM ET (Monday-Friday) are shipped the same business day.

Delivery Times

  • All delivery times shown at checkout and on this page are estimates only and are not guaranteed by Black Coral Wax or the carrier.
  • Transit times are calculated in business days (Monday-Friday) and begin once the order has been shipped, not from the order date.
  • 2-Day Express delivery is available only for the contiguous US (lower 48 states). This service does not deliver to Hawaii, Alaska, or Puerto Rico.
  • Standard Tracked shipments to Hawaii, Alaska, and Puerto Rico require extended transit times beyond the standard 3-5 business day estimate.
  • Delays caused by weather, carrier issues, holidays, or incorrect shipping information are outside our control.

Order Processing

  • Orders cannot be canceled or modified once submitted.
  • Standard Tracked orders placed by 10:00 AM ET Monday-Friday are processed the same day. Orders placed after this time, on weekends, or on major holidays are processed the next business day.
  • 2-Day Express orders placed by 2:00 PM ET Monday-Friday are processed and shipped the same business day. Orders placed after this time are shipped the next business day.


Shipping Information

  • All orders ship from the United States.
  • We do not ship to Canada, PO Boxes, or APO/FPO addresses.
  • We partner with multiple carriers (FedEx, UPS, USPS, etc.) to balance cost and delivery time.

Delivery Responsibility & Liability Limit

  • Black Coral Wax is responsible for your order until it is accepted by the carrier.
  • All shipments include the carrier’s standard liability coverage (up to $100 per package).
  • Black Coral Wax’s responsibility for lost or damaged shipments is limited to $100, unless the customer has purchased additional shipping insurance at checkout.
  • To fully protect the value of your order, we recommend adding shipping insurance during checkout.

Damaged or Missing Items

  • Claims for damaged or missing items must be reported within 30 days of delivery by emailing hello@blackcoralwax.com.
  • Please include photos and order details when reporting damages to help us process your claim quickly.

Lost or Stolen Packages

  • If your tracking shows “Delivered” but you cannot locate your package, notify us immediately at hello@blackcoralwax.com.
  • We will assist you in filing a claim with the carrier.
  • Once a package is marked as delivered by the carrier, the customer assumes responsibility for its safety.
  • At our discretion, we may offer reshipment or store credit, but refunds are not guaranteed in these cases.

Lost Package Policy

Initial Response
 If you suspect your package is lost, please contact us immediately at hello@blackcoralwax.com. We will respond within 24 business hours and begin our investigation.

Investigation Process

  • Tracking Verification (within 24 hours): We will confirm the latest tracking updates and contact the shipping carrier.
  • Carrier Investigation (3–5 business days): Carriers typically investigate and scan their network before confirming a package as lost.
  • Resolution (within 7–14 business days): If the carrier confirms the package is lost, or if the package cannot be located within the investigation period, we will process a replacement shipment or refund.

Customer Requirements

To expedite your claim, please provide:

  • Order number
  • Tracking number (if available)
  • Confirmation of your delivery address
  • Any carrier communication you have received

Our Commitment

We understand how frustrating a lost package can be. We commit to working with you and the carrier to resolve the issue as quickly as possible. Updates will be provided by email throughout the process.

Important Note
Packages may occasionally be delayed, rerouted, or mis-scanned and then delivered later. For this reason, we ask that you allow the full carrier investigation period before a package is considered permanently lost.

Customer Responsibility

  • Customers are responsible for providing accurate shipping details (address, phone number, email).
  • Orders with incorrect or incomplete information are not eligible for free reshipment or refund.